Money deals: Household bills

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Impartial advice

Switching your gas and electricity supplier is one of the quickest and easiest ways you could reduce your household energy bills. By using the Energy Comparison Service for readers of the Guardian and Observer to find a new gas and electricity supplier, you could save money on your home’s utility bills.

Our service is powered by, who are completely independent and offer a service that you can trust. Their accreditation to the Ofgem Confidence Code (, means that you are guaranteed to be provided with a truly impartial service.

What do I need to do if I have a complaint against my supplier?

If you have a complaint with any gas or electricity supplier you should contact them first and make a formal complaint. If they do not solve the problem, contact Consumer Focus ( on 08454 04 05 06

What is the Winter Fuel Payment?

The Winter Fuel Payment is a one off annual payment, which is designed to help elderly people pay for their winter fuel bills.

Those over 60-years old are automatically eligible for £200 a year and if you are over 80 the figure rises to £300.

For more information please contact the Pension Service on 0845 9 15 15 15.

Questions about the site

If you have any questions about the site, please call an advisor free on 0800 634 3874 (Mon-Fri 9am – 6pm).  Outside of these hours you can email: or leave a message and an advisor will get back to you the next working day.

The Energy Comparison Service for readers of the Guardian and Observer compares a full range of tariffs, available from all the UK’s energy providers, meaning you can make the right choice quickly and easily.

This guide has been devised to help you navigate around the site quickly and easily. Click on the topics listed below for further information or speak to an advisor on: 0800 634 3874.

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Reasons to switch energy provider

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